Latest Update: 21st October 2020
The government advice and regulations are constantly changing, and we are working very hard in these challenging times, in order to keep our guests, staff and the local community as safe as we possibly can.
We are monitoring the changing government guidance and regulations and would ask that you do the same and adhere to the rules that apply to you.
We’re Good To Go
We have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and social/physical distancing and have been awarded the Visit England Industry Standard “We’re Good To Go” Accreditation.
Health & Safety has always been and will continue to be our absolute priority. We have adjusted to new ways of doing things, in order that guests and visitors are assured of our full commitment. We will carry out our adjustments in a way that is true to who we are and ensure that these align with our Broadrayne Farm values.
We have put in place our own 5 POINT PLAN detailed below. This could be subject to change if the guidance alters.
THE 5 POINT PLAN
Guidance and best practice
We’re following all government guidelines and industry best practice, in partnership with key tourism bodies and specialists. We have completed all necessary assessments and certification to validate our policies.
Our team, supply chain and partners
We have ensured that everyone involved in our business is fully aware of and committed to our ethos and values. This includes:
Every team member has been retrained in new health and hygiene related procedures and their responsibility to guests and colleagues.
We have taken all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
We have communicated with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our own high standards.
We’ll share as much information as possible, prior to arrival, in order to provide assurance and transparency.
Our much loved welcome books have been digitised for viewing on your handheld devices. This gives lots of details about the farm, the surrounding area and how we will be keeping you safe.
Our health and hygiene processes and procedures are available to view and can be forwarded via email if requested.
Pre-arrival email communications will provide additional information relating to The Yan bistro, plus the pre ordering of items from our online shop.
Our new risk-based approach to cleaning has been implemented and all our team members have been trained accordingly. Antibacterial cleaning spray and hand wash will be available for guest use, together with the usual cleaning products and equipment already provided. A new hand sanitiser is also being provided in the properties that is an addition to the wonderful Pure Lakes range.
Because the holiday properties are let on a self-catering basis, we believe that social distancing will not be a major issue. We offer contact free self-check in through the use of key safes and both keys and key safes will be thoroughly sanitised between guests. Private outdoor seating areas and parking spaces are allocated for each of our properties and these are available for your sole use. Any interaction between you, your guests and our team will always be carried out at the appropriate social distance advised by the government guidelines. Requests for additional logs etc. during your stay can be done online, with the items required being left on the doorstep for collection.
THE YAN – OUR ON SITE BISTRO
The Yan bistro is available for the use of cottage and pod guests. In the bistro all necessary measures to reduce contact, ensure hygiene standards and social distancing have also been taken. These include:
Dinner and breakfast will be by reservation only and bookings will be staggered to ensure social distancing.
Due to the bistro now having to run at 60% capacity a cancellation fee of £10 per head for dinner and £5 per head for breakfast will be applied, if you cancel your table or reduce numbers within 48 hours of your reservation time.
A new electronic ordering system (QR codes) is in place, allowing guests to view our menu, order & pay using their own phone or tablet.
Tables in the bistro have been positioned the required distance apart in line with the latest government guidelines and clear screens between tables have been installed.
The outdoor space will be maximised to create more guest space with the addition of a heated Gazebo on the lower patio area just in case of inclement weather!
Meals can be ordered to be eaten in your property, either as a hot ‘in cottage dining’ at an allocated time or as a ready meal for heating up. These need to be pre booked 24 hours before.
We are now taking online and contactless card payments where possible.
As always, we hope all is well in your households, thank you in advance for your support, and look forward to welcoming you to Broadrayne Farm in the very near future.
Dave, Sally, Jess & Will