Latest Update: 18th December 2022
Amidst the latest news and the tightening of some Covid safety precautions we wanted to get in touch to reassure you that we’re still as ready to welcome you to the farm as ever. This will be kept under constant review, subject to any new restrictions put in place by the government.
We are thankful that we made the decision to keep the majority of our Covid measures in place, despite restrictions being legally lifted in July. These continue to be implemented for the safety of our employees and our customers and we continue to review them on a regular basis.
Please see our 5 point plan below of how we’re continuing to navigate ourselves through these ever-changing situations for your visit.
For future booking enquiries, please note that all our availability is live and up to date on our websites and bookings for 2022 open. Please ensure you read our terms and conditions here if you want to understand in more detail our Covid policies, including any local or personal restrictions you may be put under.
In The Yan bistro, on site, we have taken all necessary measures to ensure hygiene standards and social distancing are maintained. We have also extended our bistro with our chalet structure to create more internal space for guests. Dinner reservations will be staggered to ensure social distancing and menus have been created and are available via QR codes in your cottage or on each dining table. Ordering is done via this method to reduce the amount of time a member of staff would be present at your table. Paper menus are also available with staff on hand to take your order in person, if you prefer. Please see our Bistro page for availability.
We welcome all guests and ask that they use a facemask when walking into and around the bistro if they are able, and to take full advantage of our lovely Pure Lakes sanitising products located at both the front and residents’ entrances and at the entrance to the toilets.
Any questions or queries you have regarding these just give us a shout and we are happy to help.
As ever, our team will be going the extra mile to keep everyone safe, so you can relax from the moment you arrive. We’re blessed to be surrounded by amazing views, open spaces and fresh air and we look forward to welcoming you to the farm!
All our existing vouchers codes have now been extended until the end of 2022, to allow you more time to plan your future stay with us and give yourself something to look forward to.
Once you have decided on your dates to book, just pop the code you have on the voucher, in at "Step 1 - Confirm Changes" of the check-out process and the voucher value will be deducted from your deposit payment.
We’re Good To Go
We have followed government and industry COVID-19 guidelines, ensuring processes are in place to maintain cleanliness and social/physical distancing and have been awarded the Visit England Industry Standard “We’re Good To Go” Accreditation.
Health & Safety has always been and will continue to be our absolute priority. We have adjusted to new ways of doing things, in order that guests and visitors are assured of our full commitment. We will carry out our adjustments in a way that is true to who we are and ensure that these align with our Broadrayne Farm values.
We have put in place our own 5 POINT PLAN detailed below. This could be subject to change if the guidance alters.
The 5 Point Plan:
Guidance and best practice
We’re following all government guidelines and industry best practice, in partnership with key tourism bodies and specialists. We have completed all necessary assessments and certification to validate our policies.
Our team, supply chain and partners
We have ensured that everyone involved in our business is fully aware of and committed to our ethos and values. This includes:
Every team member has been retrained in health and hygiene and sanitising related procedures and their responsibility to guests and colleagues.
We have taken all reasonable steps to follow the government’s Covid-19 Secure Workplace Guidelines.
We have communicated with key suppliers and partners, to ensure that their policies and systems relating to health and hygiene meet our own high standards.
We’ll share as much information as possible, prior to arrival, in order to provide assurance and transparency.
Our much loved welcome books have been digitised for viewing on your handheld devices. This gives lots of details about the farm, the surrounding area and how we will be keeping you safe.
Our health and hygiene processes and procedures are available to view and can be forwarded via email if requested.
Pre-arrival email communications will provide additional information.
Our risk-based approach to cleaning and sanitising has been implemented and all our team members have been trained accordingly. Antibacterial cleaning spray and hand wash will be available for guest use, together with the usual cleaning products and equipment already provided. Hand sanitiser is also being provided in the properties that is an addition to the wonderful Pure Lakes range.
Because the pods are let on a self-catering basis, we believe that social distancing will not be a major issue. We offer contact free self-check in through the use of key code entry system. Private outdoor seating areas and parking spaces are allocated for each of our properties and these are available for your sole use. Any interaction between you, your guests and our team will always be carried out at the appropriate social distance advised by the government guidelines. Requests for additional logs etc. during your stay can be done online, with the items required being left on the doorstep for collection.
The Yan, our onsite bistro.
The bistro is now reservation only and we have taken all necessary measures to reduce contact, ensure hygiene standards and social distancing. These include:
For the breakfast service we request that guests now book a time slot, in order to spread the flow of people moving around. Breakfast can also be taken in your cottage.
Dinner reservations will be staggered to ensure social distancing and due to the bistro now having to run at 60% capacity a cancellation fee of £15 per head for dinner and £5 per head for breakfast will be applied, if you cancel your table reservation within 24 hours of your reservation time, for tables up to 4, within 48 hours for tables of 5 and over.
Dinner can also be enjoyed in your pod for those who prefer this option, however it will need to be prebooked the day before.
Menus have been created and available via QR codes in your pod or on each dining table. Ordering is also done via this method to reduce the amount of time a member of staff would be present at your table. Please bring your mobile phone to the Bistro when you dine. Paper menus are also available and we are always on hand to take your order in person :)
Tables will be positioned the required distance apart in line with the latest government guidelines.
As always, we hope all is well in your households, thank you in advance for your support, and look forward to welcoming you to Broadrayne Farm in the very near future.
Dave, Sally, Jess, Will & Team